Terms of Service

These are the terms between you and Gleam Team LLC, a Minnesota limited liability company based in Saint Paul, when you book work through this website or the Gleam Team app. Booking a cleaning means you agree to them.

Booking is a request, not a confirmed job

When you book, you are telling us what you want and when you would like it. We confirm the day before it is settled. Nothing is charged at that point, and you can cancel a request that has not been scheduled from your account.

Prices

Any price you see before we have looked at your property is an estimate. Houses differ, the number of windows, how high they are, whether storms need taking out, how long the gutters have been left. We confirm the price with you before we start, and the final amount is set once the work is done.

If we arrive and the job turns out to be significantly bigger than described, we will tell you what it will cost before we carry on. We will not do the extra work and bill you for it afterwards.

Paying

Payment is due when the work is finished. Hand over cash or a check on the day, or pay online from your account by bank transfer or card. A card adds a3% processing fee, shown before you pay; cash, a check and a bank transfer add nothing.

Cancelling and rescheduling

• You can cancel or move a booking at no charge. We just ask for as much notice as you can manage.
• We may move a booking for weather. Cleaning windows in driving rain or working on a ladder in high wind is not worth anyone’s time, and we will not pretend otherwise.
• If we have to move your day, we will tell you as early as we can and offer the next one that works for you.

Getting in

We need access to the outside of the property, and to the inside too if you have asked for interior windows. Water and power help. If we cannot get in or get to what needs cleaning and nobody is reachable, we may have to reschedule.

Tell us about anything we should know beforehand, a dog, a broken step, a window that does not close properly, an alarm. You can keep those details on your address in your account so you only say it once.

If you are not happy

Tell us within three days and we will come back and put it right at no charge. We would rather redo a window than argue about one.

Damage and liability

We are careful, but old windows, loose seals, cracked panes, brittle gutters, and rotten fascia can fail when touched no matter how gently. We are not responsible for pre-existing damage or for failures caused by the condition of the property itself. If we damage something through our own carelessness, tell us and we will make it right.

Beyond that, our liability for any single job is limited to what you paid us for that job.

Your account

• Keep your sign-in to yourself, anyone who can get into your email can get into your account.
• Give us accurate information. We turn up where you tell us to.
• You can delete your account at any time by emailing us.
• We may close an account that is used to abuse or threaten our people.

Changes to these terms

If we change these terms, we will update this page and the date at the top. Changes apply to bookings made after that date, not to work already arranged.

Which law applies

These terms are governed by the laws of the State of Minnesota.

Questions about any of this? Email support@gleam-team.com or call (763) 237-4106. We answer both.

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