Text Message Terms

Gleam Team LLC cleans windows, gutters, and siding around Saint Paul and Minneapolis. This page says exactly what we send by text, who gets it, and how to stop it. If you would rather not be texted at all, you never have to be: everything below is optional, and we will email you instead.

There are two separate things you can agree to, and you can agree to one without the other. Messages about your own job are one. Offers and seasonal reminders are the other, and nothing about a job you have not asked for is ever sent unless you ticked that second box.

Who is texting you

Gleam Team LLC, (763) 237-4106, support@gleam-team.com. Messages come from the business, about work you asked us for. We do not text on anybody else's behalf, and we never send texts for another company.

What we text about

If you ticked the first box, about your own job:

• A reminder 24 hours before an appointment, saying when we are coming and what we are cleaning.
• The occasional reply about a quote, an appointment or an invoice you have with us.

If you also ticked the second box, about offers:

• Occasional offers and seasonal reminders, such as the spring opener or gutters before the leaves fall.
• A follow-up about work you asked us to price but have not booked.

That is the whole list. We never text you about a service you have never asked about, we do not sell advertising space in our messages, and we never message anybody who has not ticked a box themselves.

How you opt in

By ticking a box yourself on one of our forms: the quote form on the home page, the quote form at https://www.gleam-team.com/quote, the contact form, the free consultation form, and the booking form inside your account. The same two boxes are in the booking screen of our iPhone app. Neither is ever ticked for you, neither is required, and leaving both alone never stops us quoting or doing the work. The words are these:

“Text me about this job. Gleam Team will contact you about your quote, your appointment and your invoice.”

“Also text and email me occasional offers, seasonal reminders, and follow-ups about work I have asked about.”

And underneath both of them: “Message frequency varies, message and data rates may apply. Reply STOP to any text to stop, or HELP for help. Neither box is required, and agreeing is not a condition of buying anything.”

We keep a record of the date you ticked them, which of the two you ticked, and the exact wording you were shown. Nobody is added by hand, and a phone number given to us over the phone or on a doorstep does not opt anybody in.

How often

Message frequency varies, and depends entirely on how much work you book. For most customers that is one text before each visit, so a few a year. Message and data rates may apply, depending on your plan with your own phone company.

How to stop

Reply STOP to any text from us and the texts stop straight away. You will get one message back confirming it, and then nothing. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT all do the same thing, and all of them stop both kinds at once, the offers and the messages about your job. Stopping texts does not cancel your work with us and does not stop the emails about your own bookings.

Reply START to turn the messages about your job back on. It deliberately does not turn the offers back on: if you want those again, tick the box on any of our forms. Or reply HELP for our phone number and email address. You can also just call (763) 237-4106 or email support@gleam-team.com and ask, and we will switch it off at our end.

Your phone number

We never sell your phone number, and we never share it with third parties or affiliates for their own marketing. The only companies that ever see it are the ones running part of this service for us, and only so that a message reaches you: Twilio, which delivers the texts, and Supabase, which hosts the database your account lives in. Our full privacy policy says what else we hold and why.

Things outside our hands

Carriers are not liable for delayed or undelivered messages. A text is a courtesy and not a guarantee, so we never rely on one alone: every appointment reminder goes by email as well, and the day and time are always in your account.

Questions about any of this? Email support@gleam-team.com or call (763) 237-4106. We answer both.

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